Personalise your Xbox Controller Battery Hatch

Frequently Asked Questions

Q: How do I get the status of my order?

A: To get the status of your order:
1. Sign in with the details provided in your confirmation email. You can review if your order is still being processed or has been dispatched. Your battery hatch will be processed & dispatched within 15 days of ordering. (Please allow extra delivery time during peak periods).

Q: What if I haven’t received an order confirmation email for my battery hatch?

A: Sometimes your junk mail folder can hide important emails by mistake, so please check you junk mail folder for your order confirmation email, if you cannot find it in your inbox, feel free to contact us at 0800 026 0329.

Q: I need to change my address; how can I do this?

A: Contact us at 0800 026 0329.

Q: My battery hatch is broken, what do I do?

A: Contact us at 0800 026 0329.

Q: My battery hatch never arrived, what do I do?

A: Sign in with the details provided in your confirmation email. You can review if your order is still being processed or has been dispatched. Your battery hatch will be processed & dispatched within 15 days of ordering. (Please allow extra delivery time during peak periods). You can also always contact us at 0800 026 0329.

Q: I’d like to order another battery hatch; how can I do this?

A: We’re so happy to hear you want to order another. At the moment, we’re offering the personalised battery hatches for a limited time only with console purchases. But, if there is enough demand for this we may consider extending this opportunity. The more noise we hear about how much you love yours the more chance we will be able to make this happen! #myxboxcontroller